Achieving 100% crowd compliance through automated monitoring with Viso Suite
Customer background
The casino, spanning over 100,000 square feet, is a premier entertainment destination recognized for its high-volume visitor traffic, upscale amenities, and ability to host major international events. With over 50 poker tables, 600 gaming machines, 5 restaurants, and luxury accommodations, it serves a diverse global clientele. Peak periods can see thousands of guests on the floor simultaneously, requiring robust crowd oversight to ensure both safety and regulatory compliance.
To maintain its reputation for operational excellence and avoid regulatory risk, the casino leadership prioritizes technology investments that support data-driven decision-making, real-time responsiveness, and long-term scalability. Viso Suite was selected not only for its ability to automate crowd-counting with high accuracy, but also for its seamless integration into existing infrastructure, eliminating the need for disruptive system overhauls. The deployment aligns with the casino’s broader digital strategy to enhance guest experience while optimizing staff efficiency and maintaining full regulatory adherence.
The business need
Manual crowd-counting methods were time-consuming and error-prone, especially during large events, posing risks to compliance and efficiency. The casino needed a flexible, real-time computer vision solution that could automate occupancy management with high accuracy, integrate with existing systems, and provide clear, actionable insights for staff.
Challenges
Impact
High risk of regulatory non-compliance
Manual crowd-counting required significant labor and was prone to error
Reputational risk due to inaccuracies during large-scale events
Resolution
The solution
To meet strict regulatory requirements and eliminate the inefficiencies of manual counting, the casino partnered with viso.ai to implement an advanced system powered by Viso Suite infrastructure. This enabled the rapid deployment of a custom crowd-counting application, leveraging pre-trained computer vision models optimized for real-time occupancy management and tracking.
The solution was designed for high-accuracy performance in a dynamic environment, accounting for challenges such as overlapping crowds, varying ambient lighting, and continuous foot traffic. By applying background subtraction, motion detection, and real-time object tracking techniques, the system accurately calculated occupancy through the casino’s main entry and exit points. Viso.ai engineers also implemented logic to filter out false positives and re-identifications, ensuring reliable data integrity.
Crucially, the application was integrated directly into the casino’s existing IP camera network and VMS (Video Management System), eliminating the need for new hardware or infrastructure changes. With live dashboards and automated alerts, staff received immediate notifications when occupancy approached the 5,000-person regulatory limit. All data was logged and visualized through compliance reporting tools, enabling transparent oversight and operational control.
As a scalable edge solution, Viso Suite future-proofed the casino’s operations by supporting additional use cases such as queue monitoring, heat mapping, and traffic flow analytics, positioning viso.ai as a long-term strategic partner in AI-driven operational excellence.
Business results
The customer gained:
- Significantly increased employee productivity
- Full compliance with crowd regulations
- Real-time, data-driven insights for guest management
- Zero disruption to existing infrastructure
- Lower operational costs
- A strengthened position as a tech-forward industry leader