Real-time crowd monitoring with Viso Suite powers safer, smoother large-scale event
Customer background
Viso Suite supports organizations that manage large-scale, high-density events, particularly those organized by governmental bodies. The organization is responsible for the logistics, security, and safety of events that attract hundreds of thousands or even millions of attendees. Operating in such high-stakes environments, the organization focuses on enhancing crowd management, reducing incidents, and improving overall attendee experience through advanced technology.
The organization has a long-standing commitment to public safety and strives to stay ahead of evolving threats. Its operational approach integrates both human oversight and technology, with an emphasis on utilizing data to drive proactive safety measures. The organization is constantly looking for innovative solutions to improve efficiency, scalability, and real-time situational awareness during these large events.
As these events continue to grow in size and complexity, the organization seeks technological solutions that not only support crowd control in real-time but also offer predictive insights to mitigate potential safety risks before they arise.
The business need
The organization’s existing crowd control methods were no longer sufficient to address the challenges of managing such large events. Traditional systems and manual observation were unable to provide accurate, real-time insights into crowd density, movement, and potential hazards. There were significant limitations in tracking attendee flow and identifying safety risks, such as individuals moving against the flow of traffic, congestion, or falls.
Additionally, manual crowd management by inspectors was slow, error-prone, and lacked scalability. This created operational inefficiencies and heightened safety risks, as delays in identifying issues could lead to accidents or even emergencies.
To address these gaps, the organization required a customized, intelligent solution to:
- Accurately assess crowd density and flow in real time
- Detect and flag safety hazards, such as falls or individuals navigating against designated routes
- Predict and prevent potential congestion points before they escalate
- Streamline emergency response with immediate alerts and actionable insights
The goal was to implement a system capable of providing continuous, data-driven crowd monitoring, improving both operational efficiency and safety at a large-scale event.
Challenges
Impact
Inefficient manual monitoring of crowd flow rates and movement
Increased safety risks for millions of participants
Operational inefficiencies and trust concerns regarding event safety
Resolution
The solution
Viso Suite’s robust, end-to-end solution integrated with existing camera fleets, providing real-time video analysis to assess crowd density, track movement patterns, and identify anomalies that could present safety hazards.
With pre-built connectors, the organization integrated its network of hundreds of cameras, ensuring full venue coverage. Real-time crowd monitoring was coupled with instant notifications via third-party systems like mobile apps and email alerts.
Viso Suite infrastructure also allowed for continuous updates and improvements to AI models and applications, ensuring long-term sustainability and flexibility.
Business results
The customer gained:
- Enhanced safety through proactive crowd management
- Increased attendee satisfaction with smoother navigation and shorter wait times
- Improved compliance with safety regulations
- Data-driven insights that informed decision-making
- Cost savings through automation and minimized financial losses from incidents
- Future-ready infrastructure allowing for continuous technological improvements