Customer Story

Real-time crowd monitoring with Viso Suite powers safer, smoother large-scale event

crowd management people counting

At a glance

The impact in numbers

20%

Decrease in accidents and safety hazards

15%

Reduction in average wait times and congestion

20%

Increase in attendance at following events

The challenge

The business need

Viso Suite supports organizations that manage large-scale, high-density events, particularly those organized by governmental bodies. The organization is responsible for the logistics, security, and safety of events that attract hundreds of thousands or even millions of attendees. Operating in such high-stakes environments, the organization focuses on enhancing crowd management, reducing incidents, and improving overall attendee experience through advanced technology.

The organization has a long-standing commitment to public safety and strives to stay ahead of evolving threats. Its operational approach integrates both human oversight and technology, with an emphasis on utilizing data to drive proactive safety measures. The organization is constantly looking for innovative solutions to improve efficiency, scalability, and real-time situational awareness during these large events.

As these events continue to grow in size and complexity, the organization seeks technological solutions that not only support crowd control in real-time but also offer predictive insights to mitigate potential safety risks before they arise.



01

Challenges

The manual monitoring of crowd flow rates and the inability to track attendee movement pose significant crowd safety risks.
02

Impact

Inefficient manual monitoring of crowd flow rates and movement

Increased safety risks for millions of participants

Operational inefficiencies and trust concerns regarding event safety

03

Resolution

Viso Suite delivered intelligent crowd management through powerful infrastructure, facilitating the development of custom computer vision applications for crowd monitoring.

The Solution

The solution

Viso Suite’s robust, end-to-end solution integrated with existing camera fleets, providing real-time video analysis to assess crowd density, track movement patterns, and identify anomalies that could present safety hazards.

With pre-built connectors, the organization integrated its network of hundreds of cameras, ensuring full venue coverage. Real-time crowd monitoring was coupled with instant notifications via third-party systems like mobile apps and email alerts.

Viso Suite infrastructure also allowed for continuous updates and improvements to AI models and applications, ensuring long-term sustainability and flexibility.

Business outcomes

The customer gained:

  • Enhanced safety through proactive crowd management
  • Increased attendee satisfaction with smoother navigation and shorter wait times
  • Improved compliance with safety regulations
  • Data-driven insights that informed decision-making
  • Cost savings through automation and minimized financial losses from incidents
  • Future-ready infrastructure allowing for continuous technological improvements