A Large Resort Increased Operational Efficiency with Viso Suite
Increase in staff productivity
Revenue generated per pool per year
Reduction in customer complaints filed
Customer Background
Viso Suite was developed to meet the specific needs of resorts focused on optimizing capacity management and enhancing guest experiences. These resorts must efficiently monitor and manage their spaces to accommodate high volumes of guests.
To achieve this, these resorts require advanced AI vision technologies equipped with real-time occupancy monitoring and predictive analytics. The Viso Suite infrastructure provides these capabilities, seamlessly integrating into the resort’s broader technology strategy to improve operational efficiency and ensure optimal utilization of their facilities.
The Business Need
The resort faced a significant issue with too many poolside chairs being pseudo-occupied by guests reserving them with towels and returning to their hotel rooms. This practice led to a substantial loss in potential revenue from food and beverage sales, costing the resort over $1.4 million annually. The primary challenge was accurately identifying the percentage of chairs being reserved in this manner and the duration guests were away.
By obtaining this information, the resort aimed to develop a strategy to optimize chair usage, potentially clearing chairs that remained unoccupied for extended periods, thus maximizing revenue and enhancing the guest experience.
Challenges
The inability to track and monitor guest movement due to lack of a guest monitoring system.
Impact
- Operational inefficiencies
- Lost potential revenue of more than $1.4m annually
- Guest dissatisfaction due to artificially high occupancy rate
Resolution
The resort implemented an automated computer vision system to alert staff when a pseudo-occupied chair was detected.
The Solution
Viso Suite offers a complete solution for optimizing poolside chair occupancy with advanced computer vision technology. By employing object detection and tracking algorithms, the system monitors chair usage in real-time and integrates seamlessly with existing resort systems. It provides a user-friendly interface, ensuring efficient and scalable operations, with strong privacy and security measures to protect data.
Cameras placed around the pool capture images to track chair occupancy, which Viso Suite processes in real time. This data integrates with the resort’s customer management system, providing accurate, rapid updates on chair availability. If a reserved chair remains unused for a set period, an alert notifies staff to clear it, maximizing resource use and enhancing the guest experience.
Viso Suite also provides insights into customer behavior and detects potential safety hazards or maintenance issues, ensuring a safe and pleasant environment for guests. With this solution, the resort streamlines operational processes, improves customer satisfaction, and optimizes resource management. The resort plans to expand this technology to all its hotel facilities worldwide, leveraging Viso Suite’s secure and adaptable infrastructure.
Business Results
- Improved operational efficiency
- Increased revenue through beverage and snack sales
- Improved customer experience and satisfaction
- Data-driven decision-making
- Proactive maintenance and security
- Competitive advantage with advanced technology
Enterprise infrastructure you need to deliver computer vision systems faster, operate at large scale, and with maximum security.